1⭐ Terrible service from MTN and DSV Road

I upgraded my contract on 22 April 2026 and was promised that my new device would be delivered within 3–7 working days. It has now been weeks and I am still waiting.

What makes this even worse is the constant calls from DSV Road asking me to confirm my delivery address. I have confirmed my address multiple times — on 24 April, 30 April, and 08 May — and each time I was promised that delivery would happen soon. Nothing ever happens.

On 11 May, I phoned again to follow up, and a consultant named Patrick assured me that my device would definitely be delivered on 12 May 2026. Once again, no delivery, no communication, and no explanation.

This situation is extremely frustrating. As working professionals, we have schedules and commitments. We cannot keep rearranging our days based on empty promises. This level of service is completely unacceptable and unprofessional.

Trying to contact MTN is another nightmare. The 135 number no longer allows customers to speak to an operator, so there is no way to get real assistance or accountability. The only thing that seems to work perfectly is the debit order — they are quick to take payment, but nowhere to be found when service is required.

MTN used to be known as a service champion. Sadly, that is no longer the case. This experience has been disappointing, stressful, and a complete waste of time.