EAMK
Ellen Alina Motshabi Kobue
1 reviews | Active since Jan 2016
21 Jan 2016, 11:31
1 report
Billing of R6561.53 for November 2015. The data used was only used for a week, that is, 23-27 November 2015. I also need an itemised billing for this account.<br> <br> I do not think it it possible to use R6561,53 data in a week and it was not for 24hrs per day.<br> <br> I reversed the stop order because i need this issue to be corrected and i will not have issues with paying the corrected bill.
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
26 Jan 2016, 16:19Hello motshabik,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the Billing department for a full URL report to be sent to you ref REQ:***, please note the turnaround time for the escalation is 7 working days.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the Billing department for a full URL report to be sent to you ref REQ:***, please note the turnaround time for the escalation is 7 working days.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Best regards,
MTN South Africa's reply26 Jan 2016, 16:19
Official
Hello motshabik,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the Billing department for a full URL report to be sent to you ref REQ:***, please note the turnaround time for the escalation is 7 working days.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the Billing department for a full URL report to be sent to you ref REQ:***, please note the turnaround time for the escalation is 7 working days.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Best regards,