1 Month to Cancel and Counting...

I contacted MTN on 30 October 2015 with my contract expiring to give final notice. I was re-assured by the consultant that my last bill will be on 01 November 2015.<br> <br> Today, 1 December I contacted MTN only to find that the consultant logged my call to transfer my SIM to pre-paid and a month later - cancellation is still pending. During the conversation I requested to speak to one of the managers and/or team leaders, only to be told no one is available. Honestly?....no supervisors available? - and then the phone gets dropped in my ear. <br> <br> My previous call reference number is N*** and I wish to obtain a copy of the recorded conversation.