JH
Johan H
1 reviews | Active since May 2014
12 Apr 2016, 08:08
1 Month delay in cancellation of data plan
Hi<br> <br> I have cancelled my 2 gig per month data contract with MTN but after 2 weeks I checked and it was still working. On enquiry at a MTN store I was told that MTN usually takes a month to cancel a contract. This means I will receive another invoice.<br> <br> Why can this not be cancelled with immediate effect?<br> <br> The request number is: ***<br> Date open: 2016/03/24<br> MSISDN: ***<br> <br> <br> Regards<br> <br> <br> Johan Hammes<br> ***
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MTN South Africa's replyOfficial
12 Apr 2016, 15:36Hello johan.hammes,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that the contract for cell *** has been cancelled and the number converted to prepaid.
The last invoice generated for this line March 2016 and will be paid over to MTN 31st of April.
No invoice has been generated for April month.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that the contract for cell *** has been cancelled and the number converted to prepaid.
The last invoice generated for this line March 2016 and will be paid over to MTN 31st of April.
No invoice has been generated for April month.
Kind Regards,
Alice van der Merwe
***
MTN South Africa's reply12 Apr 2016, 15:36
Official
Hello johan.hammes,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that the contract for cell *** has been cancelled and the number converted to prepaid.
The last invoice generated for this line March 2016 and will be paid over to MTN 31st of April.
No invoice has been generated for April month.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that the contract for cell *** has been cancelled and the number converted to prepaid.
The last invoice generated for this line March 2016 and will be paid over to MTN 31st of April.
No invoice has been generated for April month.
Kind Regards,
Alice van der Merwe
***