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Praveen M
1 reviews | Active since Nov 2012
12 Feb 2015, 13:40
1 month and still no call from MTN- They dont care
I posted compaints here and on the MTN complaints page a lot of times and i still havent had a call from MTN. my first complaint was a month ago and not once did MTN call me. im so disgusted with the kind of service i get. I dont see any reason to pay my account. this month end i am revercing all payments to MTN maybe then they will call me. MTN can block all of my 3 connections too and I'll just put on my CellC sim which is currently working better than MTN. I dont need to pay for poor service/ no service! this shows that MTN does not care at all about their customers.
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Replies (1)
MTN South Africa's replyOfficial
23 Feb 2015, 14:47Hello chris.jedi007,
Thank you for taking time to raise your concerns with MTN.
Kindly populate the below template list, and forward the completed mail to our Coverage contact centre hub on ***
Subscriber name& surname:
Mobile number(s) experiencing the problem:
All MTN numbers in household,(if your query relates to a business please provide ten of the effected cell numbers):
MTN devices in use,(make & model):
Type of household,(house, duplex/ townhouse or office block):
If duplex, on which level is the problem being experienced?
If complex, will the body corporate allow an antenna to be installed?
Description of package,(i.e. MTN Anytime 100 etc.)?
What signal is currently being achieved,(i.e. EDGE, 3G, HSPA)?
Physical street address:
Suburb:
City:
Is the problem experienced voice or data problem?
Provide a brief description of the problem experienced:
When was the problem experienced,(time of day & weather conditions etc.)?
Where is the problem experienced,(above physical address or other)?
If the problem is experienced in a car, were you using a bluetooth car kit?
Thank you
Wenzile Masina
REQ:***
Thank you for taking time to raise your concerns with MTN.
Kindly populate the below template list, and forward the completed mail to our Coverage contact centre hub on ***
Subscriber name& surname:
Mobile number(s) experiencing the problem:
All MTN numbers in household,(if your query relates to a business please provide ten of the effected cell numbers):
MTN devices in use,(make & model):
Type of household,(house, duplex/ townhouse or office block):
If duplex, on which level is the problem being experienced?
If complex, will the body corporate allow an antenna to be installed?
Description of package,(i.e. MTN Anytime 100 etc.)?
What signal is currently being achieved,(i.e. EDGE, 3G, HSPA)?
Physical street address:
Suburb:
City:
Is the problem experienced voice or data problem?
Provide a brief description of the problem experienced:
When was the problem experienced,(time of day & weather conditions etc.)?
Where is the problem experienced,(above physical address or other)?
If the problem is experienced in a car, were you using a bluetooth car kit?
Thank you
Wenzile Masina
REQ:***
MTN South Africa's reply23 Feb 2015, 14:47
Official
Hello chris.jedi007,
Thank you for taking time to raise your concerns with MTN.
Kindly populate the below template list, and forward the completed mail to our Coverage contact centre hub on ***
Subscriber name& surname:
Mobile number(s) experiencing the problem:
All MTN numbers in household,(if your query relates to a business please provide ten of the effected cell numbers):
MTN devices in use,(make & model):
Type of household,(house, duplex/ townhouse or office block):
If duplex, on which level is the problem being experienced?
If complex, will the body corporate allow an antenna to be installed?
Description of package,(i.e. MTN Anytime 100 etc.)?
What signal is currently being achieved,(i.e. EDGE, 3G, HSPA)?
Physical street address:
Suburb:
City:
Is the problem experienced voice or data problem?
Provide a brief description of the problem experienced:
When was the problem experienced,(time of day & weather conditions etc.)?
Where is the problem experienced,(above physical address or other)?
If the problem is experienced in a car, were you using a bluetooth car kit?
Thank you
Wenzile Masina
REQ:***
Thank you for taking time to raise your concerns with MTN.
Kindly populate the below template list, and forward the completed mail to our Coverage contact centre hub on ***
Subscriber name& surname:
Mobile number(s) experiencing the problem:
All MTN numbers in household,(if your query relates to a business please provide ten of the effected cell numbers):
MTN devices in use,(make & model):
Type of household,(house, duplex/ townhouse or office block):
If duplex, on which level is the problem being experienced?
If complex, will the body corporate allow an antenna to be installed?
Description of package,(i.e. MTN Anytime 100 etc.)?
What signal is currently being achieved,(i.e. EDGE, 3G, HSPA)?
Physical street address:
Suburb:
City:
Is the problem experienced voice or data problem?
Provide a brief description of the problem experienced:
When was the problem experienced,(time of day & weather conditions etc.)?
Where is the problem experienced,(above physical address or other)?
If the problem is experienced in a car, were you using a bluetooth car kit?
Thank you
Wenzile Masina
REQ:***