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Nastasia M

1 reviews | Active since Sept 2017

02 Sept 2017, 07:34

1 month, 49 phone calls and still no delivery

I have upgraded my cellphone contract with MTN telephonically through Summer mobile. After one month, 49 phone calls, mutliple emails, a visit to the Centurion MTN store and a facebook message I have still not received my phone. I am sent from department to department and no one seems to be able to help. Every phone call was ended with the promise of an MTN representative that will return my call with an update, but I have yet to receive any call. I have never written a bad review of any company, but I have also never experienced such bad service in my life!

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Replies (2)
MTN South Africa
MTN South Africa's reply07 Sept 2017, 22:01
Official

Thank you for your post.

We acknowledge the receipt of your complaint and apologise for the inconvenience experienced.

The matter has been escalated to Sales supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.

We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.

regards

mike

NM
Nastasia M's update18 Sept 2017, 12:01
Reviewer Update
This problem has still not been sorted out. I have provided all the details that have been requested of me. Everytime I phone I am told that the issue is being escalated and that someone will phone me back, that just doesn't happen. I just need you to send the phone and a copy of my contract, I don't think that is too much to ask. It has been more that a month and a half now and I am paying for a product that I did not receive. Why is it that a customer is has to sort out a problem that you have caused??? I don't need you to provide me with an action plan, as stated in your reply, because your 'action plan' is not helping me one bit. Just deliver the phone as promised.