JR
Jane R
1 reviews | Active since Aug 2010
01 Jul 2015, 09:37
1 HOUR 10 MINUTES NO ANSWER
Attempted to contact MTN this morning regarding an incorrect billing charge, 1 hour and 10 minutes later still no answer from your call centre, phoned the head office and 10 minutes holding for someone to answer and still nothing! This is beyond ridiculous! Can someone please contact me urgently regarding this.
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Replies (1)
MTN South Africa's replyOfficial
14 Jul 2015, 12:35Hello Angel11048,
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
Kindly note that we attempted to get in touch with you however the line went straight to the voicemail lite service. We have noted that the line is on Top Up however the billing on your account has increased because the prices of the contracts have increased.
Thank you
Wenzile Masina
REQ:***
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
Kindly note that we attempted to get in touch with you however the line went straight to the voicemail lite service. We have noted that the line is on Top Up however the billing on your account has increased because the prices of the contracts have increased.
Thank you
Wenzile Masina
REQ:***
MTN South Africa's reply14 Jul 2015, 12:35
Official
Hello Angel11048,
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
Kindly note that we attempted to get in touch with you however the line went straight to the voicemail lite service. We have noted that the line is on Top Up however the billing on your account has increased because the prices of the contracts have increased.
Thank you
Wenzile Masina
REQ:***
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
Kindly note that we attempted to get in touch with you however the line went straight to the voicemail lite service. We have noted that the line is on Top Up however the billing on your account has increased because the prices of the contracts have increased.
Thank you
Wenzile Masina
REQ:***