1 reviews | Active since Jul 2015
1 Gig free Data not true only for an hour
I just called your call centre and spoke to a very nice gentleman who was very kind and helpful. I enquired what happens to my MTN 1 day data bundle that I purchased. He advised it falls away and I will be compensated with 1 Gig data (which made me really excited) BUT ONLY FOR AN HOUR!!!<br> I want my one day data bundle as it is beneficial for me and I don't want your 1 GIG FOR ONE HOUR. <br> <br> I have quoted your article in the Fin24tech today 18/02/2016. Common man what **** is this? Give me my data back . I would hate to leave MTN but if this is not resolved I will be forced to. <br> Oh and the supervisor was not interested to help I was told I lost my data? How has your problem become mine? <br> <br> Article for your reference:<br> \South Africa's second largest mobile network MTN plans to compensate customers who were directly affected by the operator's recent outage with 1GB of data...The compensation will be awarded to affected customers that purchased an MTN 1 Day data bundle during the past two days that have not utilised these bundles due to the network outage experienced,\" MTN said in a statement\""
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note the matter has been escalated to our billing department for investigation, they will revert back to you with feedback.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note the matter has been escalated to our billing department for investigation, they will revert back to you with feedback.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
