RB
Rudolf B

1 reviews | Active since Mar 2009

01 Jun 2015, 02:17

1 GB in 1 day and bad Reception???

On the 31 of May I went to MTN and bought a 1 GB - 1 GB free voucher for R160. I just as normal do whatsapp and the occational email etc, how on earth is it possible that my usage can be 1GB for one day, yesterday I had 2GB this should last for the entire month - a day later and I only have 1,07 Data left, how does MTN explain this? I dont watch videos or youtube how could I use so much data if I only send a few whatsapp messages? mTN need to reinburse me with data as its a huge mistake on their side, I normally buy R15 - 100mb budle and that easily last me a week or more so how does MTN explain 1 Gib in a day? Is this a ****? Also I live in Oude Westhof in Durbanville a very upmarket area but the reception is extreamly bad, so bad that I sometimes have NO SERVICE

0
Replies (1)
MTN South Africa
MTN South Africa's reply09 Jun 2015, 11:27
Official
Hello rudiebas,

Thank you for your post,

We apologise for the delayed response and for any inconvenience this may have caused.

Please note that this has been escalated to the relevant department for investigation, you will be provided with feedback.

Thank you
Wenzile Masina
REQ:***