1 day "uncapped" data bundle NOT uncapped at all!
<p>I purchased a 1 day uncapped data bundle this afternoon for the sole purpose of streaming video content on a long road trip that I was embarking on with my family. By its name, "uncapped", I assumed that it was indeed uncapped. However, within about 30 minutes of streaming I was told that I had reached my 150mb cap and now my connectivity would be slowed down to 186kbps - which is basically dialup speed from twenty years ago! </p> <p> </p> <p>In the SMS they say I can find the t's and c's on their website. Although they do state this fair usage policy on their website - I wouldn't have bought the bundle if I had known that this was the case. I feel like they are deliberately trying to hide this info from you before you buy the bundle. If I wanted a 150mb bundle I would have bought a 150mb bundle! I am VERY dissatisfied!!</p>
Good Day Steve Larter,
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly note that the '1 day uncapped' service lasts for 24 hours once activated. A fair usage policy of 150MB will however apply, after 150MB is reached the data throughput will be throttled to 128kbps for the remainder of the 24hrs.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ: **********
Good Day Steve Larter,
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly note that the '1 day uncapped' service lasts for 24 hours once activated. A fair usage policy of 150MB will however apply, after 150MB is reached the data throughput will be throttled to 128kbps for the remainder of the 24hrs.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ: **********
