1 Day Uncapped Data Bundle is a Sham
<p>Bought a 1 day uncapped data budle off the MTN quick menus to update phones and tablet as well as PC for security reasons. I do this by typing in *141*2# on the keypad and going through the menus by pressing 2 for Data Bundles, selecting 2 again for Day bundles, pressing 0 for More and then finally 7 for "1 Day Uncapped (R40)."</p> <p> </p> <p>I then have to manually activate the bundle through the keypad by typing *141*5# pressing 3 to Manage Bundles, then 2 for Activate/De-activate Uncapped Bundle followed by selecting 1 to activate the bundle.</p> <p> </p> <p>What is not mentioned at all, is that although the bundle costs you R40 and is uncapped it limits your previously blazing fast 3g, LTE or whatever data connection you may have, to a speed less than what a old 56K dial-up modem could achieve 15 years ago. This just seems like **************** considering you are paying to use uncapped data, yet providing you speeds that are unworkable. I feel ****** as if by a con artist.</p> <p> </p> <p>It is so slow that not even browsing websites is worthwhile, speedtest.net does not even launch and the only was I was able to get a gauge as to how fast it is going is through the download speeds I was getting off my anti-virus stating it was downloading at a peak of 24KB/s and as low as 600Bytes/s.</p> <p> </p> <p>I cant even deactivate the bundle or else I lose the Bundle and by extension my R40 that MTN was more than happy to **** me out of as well as any worth I could possibly have wrung out of this SHAM.</p> <p> </p> <p>I feel this is Unacceptable and that at the very least a refund is in order.</p>
Dear Jarrod,
Thank you for taking the time to communicate to us why our product did not meet your expectations.
We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
Kindly note we have refunded your R40.00 airtime onto ***.
In addition, we will further evaluate how we can prevent this problem from occurring again in the future.
Please accept our sincerest apology for any trouble or inconvenience we have caused you.
Again, we highly appreciate your feedback as it will assist us in becoming better at what we do
Thank you.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
Dear Jarrod,
Thank you for taking the time to communicate to us why our product did not meet your expectations.
We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
Kindly note we have refunded your R40.00 airtime onto ***.
In addition, we will further evaluate how we can prevent this problem from occurring again in the future.
Please accept our sincerest apology for any trouble or inconvenience we have caused you.
Again, we highly appreciate your feedback as it will assist us in becoming better at what we do
Thank you.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
