JV
Juan V
1 reviews | Active since Feb 2015
15 Sept 2015, 10:40
1 day Uncapped data bundle farce!!!
I bought an one day uncapped data bundle from MTN, with the purpose of using it from home for work. After only 150MB of usage, the sent a message that they will be throttling me! Now I'm throttled to 0.11Mbps download speed and 0.13Mbps upload speed !!! <br> <br> This is ridiculous, so there is absolutely NO point of buying a data bundle larger than 150MB ? And how is ony using 150MB surpassing fair usage on a ONE DAY UNCAPPED account??!!!
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MTN South Africa's replyOfficial
15 Sept 2015, 12:14Hello juan.venter,
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly note that promotion is based on a fair usage policy, once you have reached 150MB your speeds will be throttled.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly note that promotion is based on a fair usage policy, once you have reached 150MB your speeds will be throttled.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,
MTN South Africa's reply15 Sept 2015, 12:14
Official
Hello juan.venter,
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly note that promotion is based on a fair usage policy, once you have reached 150MB your speeds will be throttled.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly note that promotion is based on a fair usage policy, once you have reached 150MB your speeds will be throttled.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,