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Subject: Urgent Assistance Required – Month-to-Month Contract Issue

Good day,

I am kindly requesting your assistance regarding my MTN account. I am on a month-to-month contract and was previously paying R279. I upgraded to R465 due to issues with my router. Despite visiting different MTN stores and contacting your call centre, I have not received any clear resolution.

The router is no longer working, and I therefore stopped making payments. However, I have been handed over to collections. I would like to understand how this is possible on a month-to-month contract, which is not a 12- or 36-month agreement. Is this in line with the National Credit Regulator (NCR) regulations?

Please assist me urgently in resolving this matter. My contact details are:

Phone: ***

Email: ***

I look forward to your prompt response.