1/0 star service
<p>I am not happy with the service MTN call center agents offers.<br />1'They don't know how to handle complains, all they do is assume what could be wrong, they don't listen to customers.<br />2. MTN has failed to address my question of airtime and Data loss, I run a business, yesterday I was inconvenienced the whole day.</p> <p>I first switched off my mobile data. Then bought R40 airtime, then I immediately checked balance, "R35.00 airtime" was displayed, I then recharged with an additional R12, and checked balance again, "R0.00 airtime" was displayed I then phoned call center, and was told by the agent balance is R52.00, okay I thought I had R47 since R5, went missing. After the call, I checked again, "R35" was displayed, I then recharged with an additional R12, I immediately converted the R40 to "1 day uncapped data" (this is found on *141*2#, menu item 2, 2, 0, 4). I was expecting uncapped data, but to my surprise, I didn't even surf for two min, let alone download anything. I got an internet connection error.</p> <p>So MTN can you tell me what happened here?</p>