*****

I am a new customer , I recently signed up for a contract over the phone with a sales agent . The agent has done complete ***** and **** to me about what she was signing me up for . I’m a financial advisor and I understand how services should be rendered . The agent did not clarify a lot of things on the call and **** to me that my monthly debit is R430 but when I called in to check with MTN they say the debit order is set for R630 every month for the next 3 years . I told them I cannot afford this and I did not agree to this either but they keep on transferring me to a 100 different departments and no one is helpful . No one takes accountability for anything . Now I’m just running around in circles stressing myself because of the *****ulent and ********* behaviour from these sales agents Does the sales department not have a QA department to pick up all this ***** , this is not the way to render services . MTN should be bared from selling anything , if this issue is not resolved I am going to go to the ombudsman because there are probably other customers that this ***** is being done with and I hold the whole company accountable because there is supposed to be processes in place to make sure sales agents are not lying to customers