UM
Umar M

1 reviews | Active since Aug 2013

16 Aug 2024, 09:21

*******

MTN do not care about their customers. Due to a major mess up on their side initially where I bought data but I could not use it, in order to resolve the issue they finally refunded me R400 in airtime. I was told that this would never expire. Thinking that this means it will never expire (my mistake), I did not make use of this sim card for a bit. Then when I try and use it, it is no longer active. I contacted customer care and after many mails, the conclude that they won't do anything about this. If it were a few Rands, I would have just left it, but for this amount of money, I want it resolved. So the only people that benefit out of this, is MTN who get to keep my money without providing anything in return.

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