1 reviews | Active since Jun 2015
***-LINE SUSPENDED
As per my agreement with MTN my due date for payment is 22nd of every month because its a cash payment, To my suprise my line has been suspended since 16th June 2015 when they know that i actually make payment on the 20th every month. I went to shoshanguve crossing branch to enquire but they were unable to open the line. I tried contacting customer service but the call does not get any where. I have been struggling to get hold of them. I made payment still on the 20th of R125.00 but still my line is still suspended. I want to MTN to open my line, I m struggling to make calls, send sms or even chat. Can they please open my line today, it is not fair to me as their customer especially when you make payment every month. I am really dissappointed.
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note that the barring has been removed on your line.
The line was suspended because you had reached the credit limit of R200 activated on the number. The current unbilled invoice is already at R241.00.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note that the barring has been removed on your line.
The line was suspended because you had reached the credit limit of R200 activated on the number. The current unbilled invoice is already at R241.00.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***