AM
Amanda M
1 reviews | Active since Sept 2015
22 Sept 2015, 15:59
*** - Debit reversal
I have migrated from a contract to pay as you go on the 14 September 2015. I have called customer care line 808 and I was told that my number is on prepaid they cannot help me I must call with a contract simcard which I do not have. Then I emailed to [Email Removed] this is my ref no. [#***9]. The reply from MTN is sending me back to 808 no. or landline no. *** which does not have an option for my query and or option to speak to a consultant and its time consuming phoning from work phone. The branch close to me is closed for revamping i.e. Golden Acre centre. All I want is the money they have deducted from my account even after the migration.<br>
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MTN South Africa's replyOfficial
25 Sept 2015, 07:29Hello NobuMni,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
The contract expired 4-9-2015. The line has been converted to pre-paid on the 18-9-2015. The last invoice generated on the account is for September month.
The system bill the account in arrears and data and airtime give in advance. No credited due to the account.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
The contract expired 4-9-2015. The line has been converted to pre-paid on the 18-9-2015. The last invoice generated on the account is for September month.
The system bill the account in arrears and data and airtime give in advance. No credited due to the account.
Kind Regards,
Alice van der Merwe
***
Best regards,
MTN South Africa's reply25 Sept 2015, 07:29
Official
Hello NobuMni,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
The contract expired 4-9-2015. The line has been converted to pre-paid on the 18-9-2015. The last invoice generated on the account is for September month.
The system bill the account in arrears and data and airtime give in advance. No credited due to the account.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
The contract expired 4-9-2015. The line has been converted to pre-paid on the 18-9-2015. The last invoice generated on the account is for September month.
The system bill the account in arrears and data and airtime give in advance. No credited due to the account.
Kind Regards,
Alice van der Merwe
***
Best regards,