1 reviews | Active since Dec 2012
*** - A*** - FLAUDULENT UPGRADE
Kindly note that I received an SMS 20/01/2016 stating that I have successfully upgraded my package.<br> I immediately logged into my Active account and found that this information is true.<br> <br> 1. I did not visit any of your stores 20/01/2016<br> 2. I did not authorise any upgrade on my package<br> 3. It seems like one of your stores has done a ********** upgrade on my account<br> 4. I have followed the process and have visited one of your store to report the incident 25/01/2016<br> 5. I have given them an affidavit and a certified ID<br> 6. The USD is ***<br> The above number was a data line which was changed to a voice line package without a device. I'm not sure what's the point of that.<br> <br> Please have this matter resolved immediately.<br> Kindly have my package returned back to normal and confirm on done.<br> Await your soonest feedback.<br> <br>
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the ***** department for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the ***** department for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***