NW
Nancy W

1 reviews | Active since Nov 2018

02 Nov 2018, 06:43

*** suspended

Mtn changed my account cut off date, without me requesting it. Sept d/o was half of the amount it should be. I phoned mtn. Consultant said it is because of the cycle change. My acc is not in arrears. Okt d/ o was wrong again. Again I phoned mtn and was informed that all is in order. No arrears ( which I could not believe and understand). I received an sms last week - your acc is in arrears and services will be suspended. I phoned again - Jacob informed me that my d/o will be the normal amount plus arrears. I said I got sms - he said it will not be suspended. My d/o went of last night. This morning all 5 of my numbers does not work -allis suspended. I am furious!!!! 2 lines is business lines that cannot be off. After all my calls and confirmations... I did not ask for this change and mtn is running the d/o. Why was it too less???? And now this! I am very disappointed. I want to close my mtn account. After 20 years...this!! ********** 906...+4 other numbers.

0
Replies (2)
MTN South Africa
MTN South Africa's reply05 Nov 2018, 09:29
Official

Good day Nancy

Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for the delayed response and any inconvenience caused.

Please give us a chance to look into this and revert back to you.

Warm Regards,

Ayanda Mthimkhulu

Best regards,

MTN South Africa
MTN South Africa's reply06 Nov 2018, 08:59
Official
Good Day Nancy 

Thank you for your post. As per our telephonic conversation you advised that your lines have now been reactivated.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Warm Regards, 

Ayanda Mthimkhulu

Complaints Management Team

Best regards,