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<p>Morning</p> <p>I have been battling for the past 3 months for MTN to cancell self service data that was activated by my 15 year old granddaughter. We paid the amount of +- R1700.00 at the end of July 2016. We were then told that we should cancel the self service data on 23 August 2016, which we then did. This is still showing every month on the MTN invoice. I do not think that there is anyone with sense working at MTN. </p> <p>I am enclosing all the dates, reference numbers, persons spoken to etc . </p> <p>CAN WE NOW FINALLY GET THIS SORTED AS MTN IS THREATENING SO SUSPEND MY SERVICES.</p> <p>Thank you</p> <p>Hester M St Leger Danny</p> <p> </p>
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MTN South Africa's replyOfficial
23 Nov 2016, 12:17Good day,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
I have check our billing system and the service has been deactivated. If you wish to confirm this, you may do so by dialing *141*5#.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards,
Ishie
Best regards,
MTN South Africa's reply23 Nov 2016, 12:17
Official
Good day,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
I have check our billing system and the service has been deactivated. If you wish to confirm this, you may do so by dialing *141*5#.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards,
Ishie
Best regards,