RH
ROXANE H
1 reviews | Active since Jun 2011
21 Jul 2015, 08:59
*** cancelation of Contract
MY MOTHER IS 82 YEARS OLD. WHEN MTN CALLED HER SHE TOLD THEM THAT HER DAUGHTER WOULD CONTACT THEM BECAUSE SHE IS TO OLD TO UNDERSTAND ALL THE TERMS ETC. I EMAILED MTN ON THE 08-06-2015 THEY REP**** ON THE 30-06-2015 AND SAID ATTACHED CANCELATION FORMS. NO FORMS ATTACHED TO EMAIL - I REP**** TO THEIR EMAIL 01-07-2015 STILL WAITING FOR THE FORMS. DOES IT REALLY TAKE ALMOST 2 MONTHS JUST TO GET FORMS TO CANCELL A CONTRACT. MY MOTHER IS TO OLD TO THIS BY HERSELF. ALL SHE WANTS IS TO CANCELL THE CONTRACT. CAN ANY ONE AT MTN ASSIST. PLEASE CAN YOU EMAIL ME THE FORMS SO MY MOTHER CAN SIGN THEM. MY EMAIL ADD : [Email Removed]<br>
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Replies (1)MTN South Africa's replyOfficial
23 Jul 2015, 13:52Hello roxane,
Thank you for posting.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused rest assured it was not our intention to dissatisfy you in any way.
Note that cell number *** on account N*** has been migrated to pre-paid.
Regards
Lorraine
Thank you for posting.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused rest assured it was not our intention to dissatisfy you in any way.
Note that cell number *** on account N*** has been migrated to pre-paid.
Regards
Lorraine
MTN South Africa's reply23 Jul 2015, 13:52
Official
Hello roxane,
Thank you for posting.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused rest assured it was not our intention to dissatisfy you in any way.
Note that cell number *** on account N*** has been migrated to pre-paid.
Regards
Lorraine
Thank you for posting.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused rest assured it was not our intention to dissatisfy you in any way.
Note that cell number *** on account N*** has been migrated to pre-paid.
Regards
Lorraine
