DA
Darrol A
1 reviews | Active since Jan 2015
29 Jun 2015, 08:13
*** [#***6]
Good Day,<br> <br> I have been trying to get hold of your call centre on 808. You need to explain to me where my airtime is going??????<br> When I call your call centre, I get the same response \Dear Customer
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MTN South Africa's replyOfficial
10 Jul 2015, 15:27Hello amber5654*,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that we have investigated the airtime for June and July, according to our records, the airtime was depleted by usage.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that we have investigated the airtime for June and July, according to our records, the airtime was depleted by usage.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
MTN South Africa's reply10 Jul 2015, 15:27
Official
Hello amber5654*,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that we have investigated the airtime for June and July, according to our records, the airtime was depleted by usage.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that we have investigated the airtime for June and July, according to our records, the airtime was depleted by usage.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***