05.01.2023

I took up a phone on contract with MTN and explicitly indicated I didn’t want their insurance but they put it anyway without my consent. I wanted to insure my device with my insurance company. My phone broke and I emailed Calum form on the 12th October 2022, but until this day in the new year I haven’t received it back from Guard Risk insurance company which is a company they used for insuring my device. I made Several calls to this company last year, only to be **** to every time I called. The last call I made to them they claimed they could deliver my device since delivery address was not confirmed, which was a lie. On insisting I confirmed it, they then checked and realised I did. By then they were indicating they didn’t have stock left as all companies mad warehouses were closed. On the other hand the employees of MTN at Angelo Shopping Centre in Nigel are refusing to assist me calling Guard Risk to follow up on my device and they claim they do not have company phone but using their own hence they can’t help me. I do not have a phone right now to call and can’t call Guard Risk. Is this how these two companies treating their clients, where’s business ethics in all this? I am really disappointed ☹️ at the dispeakable service am receiving from these companies. What a marriage of convenience… these two companies seem to have the same bad business ethics hence they are working together. I really need assistance