IM
Ibanathi M
1 reviews | Active since Jan 2016
09 Jan 2016, 10:29
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I bought Sony M4 from MTN,it happened that the phone is heating and vibrating,and just which of/on sometimes so i sent for repairs and came back doing the same thing and sent it for the third time still doing the same thing. I asked them to give me another phone,i don't want this phone anymore<br> Now am still using this phone,it switch of/on it self.<br> Help please
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MTN South Africa's replyOfficial
13 Jan 2016, 06:28Hello ibanathi,
Thank you for your post. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the correct process to follow is to book the handset in for an assessment. Upon assessment, our technicians will determine whether they are able to repair the handset in line with the manufacturer's policy or if the phone should be exchanged, kindly re book it and explain to the store that the phone is faulty as it keeps doing the same thing even after repairs.
Kind Regards
Nompumelelo
REQ:***
Thank you for your post. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the correct process to follow is to book the handset in for an assessment. Upon assessment, our technicians will determine whether they are able to repair the handset in line with the manufacturer's policy or if the phone should be exchanged, kindly re book it and explain to the store that the phone is faulty as it keeps doing the same thing even after repairs.
Kind Regards
Nompumelelo
REQ:***
Best regards,
MTN South Africa's reply13 Jan 2016, 06:28
Official
Hello ibanathi,
Thank you for your post. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the correct process to follow is to book the handset in for an assessment. Upon assessment, our technicians will determine whether they are able to repair the handset in line with the manufacturer's policy or if the phone should be exchanged, kindly re book it and explain to the store that the phone is faulty as it keeps doing the same thing even after repairs.
Kind Regards
Nompumelelo
REQ:***
Thank you for your post. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the correct process to follow is to book the handset in for an assessment. Upon assessment, our technicians will determine whether they are able to repair the handset in line with the manufacturer's policy or if the phone should be exchanged, kindly re book it and explain to the store that the phone is faulty as it keeps doing the same thing even after repairs.
Kind Regards
Nompumelelo
REQ:***
Best regards,