MK
Michelle K

1 reviews | Active since Jan 2013

09 Mar 2017, 21:49

*** took money without my approval

<p>Middle Last month FEB 2017, I phoned my mobile provider MTN, as I was suspended on my account. They said I have a subscription that they can see that is going off. At the time I thought, well I have not subscribed to anything, and blamed MTN for this. As the month of Feb ended, I thought O, Well I will be getting my new months bundle, and once it happens again, I will take steps to find out what the couse of it is. Well... it is now the 9th of March and MTN has suspended my account again. Phoned then, and again they told me I have a subscription and the more I say, I have not signed up for anything, we have Wifi at Home, and I am hardly making any calls. Well, off I went to see them at the MTN branch, and the lady there told me I have a subscription, once again I said, I have not signed up for anything... well this I did not know, but you dial *141*5# and to my shock, there was this company that has been taking R15 per day money from my account. The lady at MTN, helped me to unsupscribed and there was the number ********** that belongs to the company that has been taking R15.00 per day from me, without me even knowing that. I was furious, and still are, now I have to pay money to have me unsuspended from MTN!</p> <p>My reason for writing is to let everyone know that you can check on your phone who you have an subscription with by phoning *141*5#, people use it!</p> <p>I might not get my money back... but will try my best to phone this company and once that is done, I will give feedback as to what they have to say.</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply13 Mar 2017, 23:41
Official

Thank you for your post

We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.

Please be advised that the suspension on the mobile number 083****203 has been lifted, kindly note that we have also logged the unsubscribe request to Basebone reference number: ***.

Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.

Kind Regards
Siphumezo
REQ:***