0 start rating,worst customer service ever.

This is really the worst network ever, I've used this network 3 times and all 3 time the service has been appalling. My first contract was a laptop contract where they just let my bill run and only locked it when it was over R8000 and that's when I realized there was an issue, the second instance was a cellular phone contract which I didn't want to upgrade so I called the call center 2 times last year to cancel the contract and they confirmed they'd cancelled it both times and only to find out last week that they never cancelled the damn thing and showing as locked and in legal department. The last and most recent instance is a prepaid router I bought from MTN Mondeor, I decided to buy a prepaid router because I didn't want to ever have to deal with MTN and their non existent customer service. The router was on promotion where the deal was paying R749 cash price and receive a router, 1 gig data for 12 months, 5gig YouTube data and 13gig once off data bundle. I bought this 3 weeks ago and have been running up and down calling this department and going back to the store just to try and get someone from MTN to load the correct package for me and each time I receive a different story and no assistance. Its ridiculous, the agents don't even know the products that are on promotion so calling a call center is just a waste of time. I'm so appalled by the experience and I don't think they are aware of the inconvenience they are causing, I bought this router for my daughter who is studying with an online school and because of this her studies are delayed and i'm spending my time, airtime and petrol to follow up with MTN everyday. At this point I'm exhausted and don't ever want to deal with MTN again and want to return the damn router and get my money back but I can only make that request when the sales person who sold the router to me returns back in the office as apparently I have to be assisted by him. This is ridiculous.