0 out of 10 for service

I have NEVER experienced such shocking inefficiency and appalling lack of customer service. My upgrade became a downgrade - instead of 300 Anytime mins p/m I got 50! I made 20 phone calls in 2 hours on Sat 17 Nov and only got through to an operator twice! On the final 14 min call I was told the issue was escalated. After no response I emailed on Monday 19th at 13h00 and subsequently updated that complaint email twice. I got a call to confirm delivery of an iPhone to Ontdekkers Rd - I ordered a Samsung for delivery to Midrand! They promise a 4 hour response time on emails - it took 23 hours ( until 12h00 today Tues 20 Nov) for a human to respond and advise the issue again had been 'escalated'. A second generic response followed asking me to provide all my details via email - I refused and said management needed to phone me. Another generic response told me to call the contact centre I'd spent 2 hours trying to get hold of on Saturday! They didn't even read the original complaint. 3 days later and I have no airtime left , and less than half the data I contracted for. And obviously no new phone as that incorrect order had to be cancelled! I need my phone for business and personal use and MTN have completely disrupted my life for days. To add insult to injury, they also cancelled 2GB of data that a friend had shared with me on MTN Data Share! After over 20 years they can say goodbye to my business!