0 customer service

Yello and welcome to the worst service provider in South africa, one that does not care for its loyal customers in the slightest way. I have been a loyal customer for about 10 years now and the service I have experienced this last year is disgusting and they don't believe they have done anything wrong. The worst incident was last year when I got a new job and requested to change my debit order date. They said no worries all will be sorted and be fine. When the original payment date came the had debited me. I had called them straight away and asked they said I needed to pay the month and I will only be debited the following month from my requested date. They then debited again on the new date. When I called they said to me that it was an error on their side and I can either get refunded or just not pay the following month so I said just give me a credit and don't do a refund. The following month I got debited and long story short they flat out refused to pay me back. Now my contract is up I have tried for 3 days to cancel my contract but no one ever answers no matter how long you stay on hold for. Left work early today to go in and cancel my contract waited nearly an hour just to be told we can't do cancelations in stores only over the phone. Yet no one ever answers. What is even more sad this company doesn't care about its customers.

They happy to respond to everyone else's post on Facebook but just skip past mine absolutely pathetic