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<p>Annoyed. 2nd time my account has been suspended for 5 days. this time i reach breaking point and migrate the cell to prepaid. but i still am unable to use the cell. Retentions inform me this is not their issue and that i need to call 173 to have it fixed. i would but i cant use the cell because it is suspended. are you not the same company that customer service compells you to do your job by fixing the customers issues instead of giving her reasons why you cant? finally have the data stick corrected so i can use it, but still can not use cell. come on MTN do you want to continously annoy your customers or can someone competent please correct the issue so i can use my cell</p>
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MTN South Africa's replyOfficial
15 Aug 2016, 21:39Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
kindly be advised that we have removed the suspension on the ********** 83 please try using the number it should work properly.
warm regards
mike
REQ: **********
Best regards,
MTN South Africa's reply15 Aug 2016, 21:39
Official
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
kindly be advised that we have removed the suspension on the ********** 83 please try using the number it should work properly.
warm regards
mike
REQ: **********
Best regards,