RM
Refiloe M
1 reviews | Active since Aug 2014
23 Feb 2015, 16:57
:(
I got a contract phone in Dec, Nokia Lumuia 630. On the catalogue it said free sim and connection however R558.73 was debited off my account on 26/01/15. Then in February my service was suspended I called the customer care and I was advised that I was over my limit and that they will only open my line provided I agree to terms and conditions and I cannot query anything now because the inv is unbilled...I signed u for a top up contract and not an open line. My monthly payment was supposed to be R169.00 and not R1550.87???? Can someone tell me what is happening because I did not sign up for this!!! I got my invoice today and it says my bill is R1550.87!!! I bought airtime and data because this is a top up!!!! I need this sorted out as I cannot afford to spend so much on a phone that is not generating no income for me!!!!
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MTN South Africa's replyOfficial
03 Mar 2015, 16:42Hello Filoe808,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent investigate. They will contact you directly with feedback and an action plan.
We understand that the entire experience must have been very frustrating and hope that we can restore your faith in us
Thank you.
Kagiso
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent investigate. They will contact you directly with feedback and an action plan.
We understand that the entire experience must have been very frustrating and hope that we can restore your faith in us
Thank you.
Kagiso
REQ:***
Best regards,
MTN South Africa's reply03 Mar 2015, 16:42
Official
Hello Filoe808,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent investigate. They will contact you directly with feedback and an action plan.
We understand that the entire experience must have been very frustrating and hope that we can restore your faith in us
Thank you.
Kagiso
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent investigate. They will contact you directly with feedback and an action plan.
We understand that the entire experience must have been very frustrating and hope that we can restore your faith in us
Thank you.
Kagiso
REQ:***
Best regards,