.

Hello zetana,

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

Kindly note that the call centre is not closed, the working hours have changed from 6:00am to 20:00 pm.

Your package consists of 150MB of data. Every month you have managed to use what is allocated from your package and there are no separate charges. The number that was checked is ***.

If the query relates to a different number, Please give us the number with the problem.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Regards
Lungi
REQ:***