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<p>My phone went for repairs using pinnacle marketing MTN insurance.it was fetched at crescent clinic in Claremont and when it was done being repaired I called and asked them to deliver it at the same address that was on the 10/05/17.I called on the 15/05/17 and I was told my phone was still on its way I called again on the 16 and was told the same news.on the 17 I decided to call the head office at 14th avenue and they put me through the call center and I spoke to a consultant who decided to finally call the courier company and they said my phone was delivered and signed off by a David on the 11/05/17.i call them again the following day and they tell me the courier company says my phone will be deliver in two days they put me through to a team leader that had an attitude who is Lungi Mandzini who told me there's nothing they could do about the matter and that my phone will be delivered in two days,they made a mistake and couldn't acknowledge it and they ddnt bother calling the courier company again I asked for the courier company's number and ended up using almost R50 of my airtime of which I want it reimbursed...the lady at the courier company (courier guy)told me my phone can be delivered on the same day and it actually was.today I call to get my airtime back and suddenly they are sorry and cannot help me and Pamela stone gave me an attitude and told me I could take the matter further.i feel like they are *********** and I had to do their job for them so I want my airtime back.</p>