NM
Nonkululeko M

1 reviews | Active since Jan 2024

04 Nov 2025, 19:40

MSD ****

<div>If i have to write a review every day about how bad and horrible the service of this company is, I would! How long does it take to get a clearance certificate? I paid all my debts in July 2025, it is bow November I have not received anything from them, everytime i call they tell me they will get back to me and theu never do! Guys according to law the it shouldn’t take more than 21 days to get the certificate and not more than 21 days for the credit bureau to update my details! The lady i was dealing with and who was assisting me **** is nolonger responding to my emails! Guys if you do not take this as a serious sign that this company is not good then I do know what more to say, I do not recommend them to anyone at all, poor service, horrible communication!</div>

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Replies (2)
MSD Consulting
MSD Consulting's reply05 Nov 2025, 09:00
Official
 Good day 

Thank you for reaching out with regard to your experience with MSD Consulting. 

We can assure you that is not the way we deal with our clients. A consultant will be in contact with you immediately to resolve all the issues you have been experiencing. 

Once again, we apologies for the inconvenience caused and we appreciate your patience as we resolve these matters for you 

MSD Consulting
MSD Consulting's reply05 Nov 2025, 09:32
Official
Good morning Ms Mwelase,Please be advised that we have followed up on your clearance. The reason you have not yet received it is that your status has not been updated. The NCR has recently changed its clearance processes, which has caused some delays.We sincerely apologise for the inconvenience. I have requested that your case be treated as urgent, and I hope to contact you with good news soon.Kind regards,