Scores reflect the Overall AI Score for each category
Based on recent customer reviews, MSD Consulting is defined by individual consultants who rescue difficult debt review journeys. Customers consistently name agents such as Lizelle, Mishkah, Nicole, Sylvia and Ms Esack as patient, proactive and committed. A recurring theme is that when clients reach a dedicated consultant, matters resolve quickly; when they cannot get through by phone, WhatsApp or email, frustration escalates sharply around clearance and refunds.
Top Strengths:
- •Customer Service & Professional Guidance: Customers repeatedly name specific consultants and describe them as patient, kind and knowledgeable. Recurring praise centres on agents explaining the debt review process clearly, calming distressed clients, and going the extra mile to take ownership of stalled matters.
TrustIndex
6.7
NPS Score
3
Recommended: Likely
Dec '25 - Nov '26
Frequently Asked Questions About MSD Consulting
What do customers say about MSD Consulting?
Based on recent customer reviews, MSD Consulting is defined by individual consultants who rescue difficult debt review journeys. Customers consistently name agents such as Lizelle, Mishkah, Nicole, Sylvia and Ms Esack as patient, proactive and committed. A recurring theme is that when clients reach a dedicated consultant, matters resolve quickly; when they cannot get through by phone, WhatsApp or email, frustration escalates sharply around clearance and refunds.
What is MSD Consulting's biggest strength?
MSD Consulting's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Professional Guidance. Customers repeatedly name specific consultants and describe them as patient, kind and knowledgeable. Recurring praise centres on agents explaining the debt review process clearly, calming distressed clients, and going the extra mile to take ownership of stalled matters.
What are the most common complaints about MSD Consulting?
The most common complaint about MSD Consulting, based on Hellopeter's AI analysis of recent customer reviews, is Communication & Responsiveness. A recurring theme is unanswered emails, unread WhatsApp messages and calls that drop with transfer failures. Promised callbacks frequently do not happen, and clients describe chasing updates for weeks before an individual consultant finally responds.
Is MSD Consulting trustworthy?
MSD Consulting has a TrustIndex of 6.7 out of 10 on Hellopeter, based on 588 reviews in the last 12 months. They reply to 30% of negative reviews, typically within 33 hours 42 min. Hellopeter has tracked MSD Consulting across 2,126 total reviews. How is the TrustIndex calculated? →
Recent reviews (588)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since May 2025
Sylvia pule o nswere gabotse kerata jwalo iam happy because of Sylvia pule thanks msd consulting
Sylvia pule o nswere gabotse kerata jwalo iam happy because of Sylvia pule thanks msd consulting
1 reviews | Active since May 2025
Sylvia pule o nswere gabotse kerata jwalo iam happy because of Sylvia pule thanks msd consulting
Sylvia pule o nswere gabotse kerata jwalo iam happy because of Sylvia pule thanks msd consulting
1 reviews | Active since May 2024
Just itried calling explain my financial condition since have baby they refuse to listen
Bad service they dnt check on their clients even if u have financial difficult they dnt want to listen u call they never call back . To solve problem.dissapointed
1 reviews | Active since May 2024
Just itried calling explain my financial condition since have baby they refuse to listen
Bad service they dnt check on their clients even if u have financial difficult they dnt want to listen u call they never call back . To solve problem.dissapointed
1 reviews | Active since Oct 2026
Mr
Excellent feedback from mishkah keep the good work. Hope to assist by u everytime
1 reviews | Active since Oct 2026
Mr
Excellent feedback from mishkah keep the good work. Hope to assist by u everytime
1 reviews | Active since May 2022
Spam
Spam calling and no way of opting out. I have requested over the phone several times to stop calling and almost every 2nd day I get a call.
1 reviews | Active since May 2022
Spam
Spam calling and no way of opting out. I have requested over the phone several times to stop calling and almost every 2nd day I get a call.