Scores reflect the Overall AI Score for each category
Based on recent customer reviews, MSD Consulting is defined by individual consultants who rescue difficult debt review journeys. Customers consistently name agents such as Lizelle, Mishkah, Nicole, Sylvia and Ms Esack as patient, proactive and committed. A recurring theme is that when clients reach a dedicated consultant, matters resolve quickly; when they cannot get through by phone, WhatsApp or email, frustration escalates sharply around clearance and refunds.
Top Strengths:
- •Customer Service & Professional Guidance: Customers repeatedly name specific consultants and describe them as patient, kind and knowledgeable. Recurring praise centres on agents explaining the debt review process clearly, calming distressed clients, and going the extra mile to take ownership of stalled matters.
TrustIndex
6.9
NPS Score
7
Recommended: Likely
Nov '25 - Oct '26
Frequently Asked Questions About MSD Consulting
What do customers say about MSD Consulting?
Based on recent customer reviews, MSD Consulting is defined by individual consultants who rescue difficult debt review journeys. Customers consistently name agents such as Lizelle, Mishkah, Nicole, Sylvia and Ms Esack as patient, proactive and committed. A recurring theme is that when clients reach a dedicated consultant, matters resolve quickly; when they cannot get through by phone, WhatsApp or email, frustration escalates sharply around clearance and refunds.
What is MSD Consulting's biggest strength?
MSD Consulting's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Professional Guidance. Customers repeatedly name specific consultants and describe them as patient, kind and knowledgeable. Recurring praise centres on agents explaining the debt review process clearly, calming distressed clients, and going the extra mile to take ownership of stalled matters.
What are the most common complaints about MSD Consulting?
The most common complaint about MSD Consulting, based on Hellopeter's AI analysis of recent customer reviews, is Communication & Responsiveness. A recurring theme is unanswered emails, unread WhatsApp messages and calls that drop with transfer failures. Promised callbacks frequently do not happen, and clients describe chasing updates for weeks before an individual consultant finally responds.
Is MSD Consulting trustworthy?
MSD Consulting has a TrustIndex of 6.9 out of 10 on Hellopeter, based on 580 reviews in the last 12 months. They reply to 37% of negative reviews, typically within 29 hours 51 min. Hellopeter has tracked MSD Consulting across 2,079 total reviews. How is the TrustIndex calculated? →
Recent reviews (580)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Oct 2026
Good day
Good day I just want to rate MSD Consulting a very very very poor and disgusting service especially from Mishqah and her team who works in the WhatsApp department On a scale from 1 to 10 I would like to rate the service received a poor 1 honestly. I am disgusted by the service received and will go to social media too. Regards
1 reviews | Active since Oct 2026
Good day
Good day I just want to rate MSD Consulting a very very very poor and disgusting service especially from Mishqah and her team who works in the WhatsApp department On a scale from 1 to 10 I would like to rate the service received a poor 1 honestly. I am disgusted by the service received and will go to social media too. Regards
1 reviews | Active since Oct 2026
I did sent my debt review name removal with an payup letters
I did sent my debt review name removal with an payup letters. Mrs miskah help me very neagly & legiable she is so calm & understanding person..i love it keep it for helping other clients well like that.. Kingdly MR M Maloka.🙏
1 reviews | Active since Oct 2026
I did sent my debt review name removal with an payup letters
I did sent my debt review name removal with an payup letters. Mrs miskah help me very neagly & legiable she is so calm & understanding person..i love it keep it for helping other clients well like that.. Kingdly MR M Maloka.🙏
1 reviews | Active since Oct 2026
Mr Mbulaeni Makhokha - CANCELLATION
I Mr Mbulaeni Makhokha - has has requested to cancel.
1 reviews | Active since Oct 2026
Mr Mbulaeni Makhokha - CANCELLATION
I Mr Mbulaeni Makhokha - has has requested to cancel.
1 reviews | Active since Nov 2023
Hi I'm trouble with SMD they don't want to give me my clearance letter
Hi I'm trouble with SMD they don't want to give me my clearance letter. I paid them for two years and I'm done paying them they keep on saying that I'm still owing them,when I check all my *** they we paid off and they sent me the paid off letter when I tell and send the proof of letters they don't come back to me even when,I call my calls are not answered. I'm stack in everything that I want to do can't open *** or take a loan because they always appear in every bank I go to even credit bureau when I check it shows that I'm not owing any one.can you please help me my life is stack this guy's are not okay they play with people life they don't care about people well being they only care when you're still paying them and when you're done they will come with stories after stories please,I need your help.
1 reviews | Active since Nov 2023
Hi I'm trouble with SMD they don't want to give me my clearance letter
Hi I'm trouble with SMD they don't want to give me my clearance letter. I paid them for two years and I'm done paying them they keep on saying that I'm still owing them,when I check all my *** they we paid off and they sent me the paid off letter when I tell and send the proof of letters they don't come back to me even when,I call my calls are not answered. I'm stack in everything that I want to do can't open *** or take a loan because they always appear in every bank I go to even credit bureau when I check it shows that I'm not owing any one.can you please help me my life is stack this guy's are not okay they play with people life they don't care about people well being they only care when you're still paying them and when you're done they will come with stories after stories please,I need your help.
1 reviews | Active since Oct 2026
Very good service and providing Me with good service I'm very happy client 😘❤️
Very good service and providing Me with good service I'm very happy client 😘❤️
1 reviews | Active since Oct 2026
Very good service and providing Me with good service I'm very happy client 😘❤️
Very good service and providing Me with good service I'm very happy client 😘❤️