I have paid up all my debts and I have been struggling to get clearance certificate

I have paid up all my debts and I have been struggling to get clearance certificate. I have been sending emails left right and center and no one responds. The other day when I phoned MSD Consulting the lady by the name of Sa****a Esack picked up and I explained to her my frustration and she was very helpful we exchanged email addresses and I appreciate her service when it comes to follow ups and prompt response to my emails... I would like to also mention Ms Semaar who was assisting her in this process... To make everything speedy and I am happy client indeed 5 stars for them