Harassment and POPI Act Non-Compliance

I am writing to formally complain about repeated unsolicited calls from your call centre, despite me having clearly stated on multiple occasions that I am not interested.

Most recently, on 10/02/2026 at approximately 16:45, I received a call from one of your agents whose conduct was rude, condescending, and wholly unacceptable. When I again informed him that I was not interested, he challenged me by asking what exactly I was “not interested in,” rather than respecting my clear refusal. When I explicitly requested that my personal details be removed from your database in terms of the POPI Act, he ignored this lawful request and continued attempting to pitch your services.

As the call progressed and I became understandably frustrated due to his refusal to honour my request, his behaviour deteriorated further. He became snarky and unprofessional, and when I stated that I am aware of my rights under the POPI Act, he interrupted me and made the following remark: “No you don’t, otherwise you wouldn’t be under debt review.”

This comment was not only inappropriate and insulting, but also a serious breach of professional conduct and privacy. I terminated the call immediately thereafter.

This behaviour is absolutely unacceptable and constitutes harassment as well as non-compliance with the POPI Act. I require this matter to be urgently and formally addressed, including: • Immediate removal of my personal details from your database • Confirmation in writing that this has been done • An explanation of what action will be taken regarding the agent involved

I do not want a generic “we strive to provide good service” response. If this matter is not dealt with properly and without delay, I will have no hesitation in escalating the complaint to the appropriate regulatory authority.

I expect your prompt response.