Failed cancellation very angry client

Good Day,

Trust you well.

I have been sending to numerous email addresses and no luck. Finally got alot of the IT department who managed to help me.

May the below matter please be resolved and may someone get back to me urgently.

Please note after I received a call with regards to your services the next day I asked the lady named Amy to please not go ahead with the service, she told me she will check if the documents have not gone through as yet.

If I am not mistaken that same day later on at night I received a call from Anthea letting me know that my documents have gone through and the service will start on the 25th May 2024. I told Anthea I had mentioned to Amy that I don't want to go through with the services. I explained everything to her and she told me that she would definitely investigate as she was not aware. I begged her to sort it out as i was not comfortable with the service and the reason for that was, after i received the first call explaining the whole debit review service the guy told me he had gotten my documents / call from FNB, when i contacted FNB they told me they had not done such a thing and not aware of this being communicated to them. Hence I had decided to cancel and not go ahead with the service.

Now an amount of R4393.63 has been deducted from my account after I was told it will be sorted before the 25th May but clearly it hasn't been.

Saturday morning I called Anthea. She did not answer but she was online.

she mentioned that she was able to cancel but my question is, when was it cancelled and why haven't I received any communication about it. Then she tells me i need to pay an application fee of R5000, what application fee is this.

Please may I request this matter to be sorted and for a refund to be made.

I am honestly unhappy with how this whole matter has been handled and will definitely take it up if the matter is not resolved.

I have attached the whatsapp messages between Amy and I as well as Anthea's conversation. These conversations were done from the 10th May up until now.

Hope to hear from you soon.

Kind regards,

Nomsa Maseko ***