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there

1 reviews | Active since Jul 2024

28 Oct 2024, 16:47

Bad and misleading service

I received a call on 24 October 2024 from this MSD consulting of which I new nothing about them. The lady by the name ****any told me Im being overcharged . She went on telling me how she can help me. I gave her my details because she seemed to know everything about me and my debts, so as I was doing thats, when I then realised that this is now going to combine all my debts and I don’t have a problem with them as I was paying them. It was too late that I had followed through her instructions and signed of my credit freedom and accepted the debicheck as well , which meant she had ******* me to accept being under debt review of which l ddnt wish to be flaged or be put under debt review. I quickly called their office back soon after realising as I need the process to be undone n the debicheck from msd to be canceled as well but l was being tossed around from one agent to another, who kept on saying they will call me back bt didnt. On 28th that's when l complained when they answered my call and they said l should pay R350 for them to cancel. I paid the money grievingly as l wanted nothing to do with them. I wouldn't recommend anyone to listen what this msd consultants say to you once you answer their call ( just drop it, soon after hearing they're from msd

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Replies (4)
t
there's update28 Oct 2024, 16:48
Reviewer Update
I regret answering their call
MSD Consulting
MSD Consulting's reply29 Oct 2024, 09:04
Official
Good day 

Thank you for reaching out with regard to your experience with MSD Consulting. 

We can assure you that is not the way we deal with our clients. A consultant will be in contact with you immediately to resolve all the issues you have been experiencing. 

Once again, we apologise for the inconvenience caused and we appreciate your patience as we resolve these matters for you 

Regards 

MSD CONSULTING TEAM

t
there's update30 Oct 2024, 11:17
Reviewer Update
I was emailed by Sa****a from Msd on thé29 to 30 October 2024. She asked me 2 forward all the documents l had received and the proof of payment which l did for cancellation and l forwarded the documents to her. She called me on the 30th and told me that cancellation documents have been forwarded to NCR and it will take 21 working days to be okay. She also forwarded the forms to me as well and assured me that the debi check from msd on my account has been cancelled as well.
I wil wait for the 21 working days to lapse and see if there's really changes and will also proceed to bank branch to confirm the cancellation of the debi check as well. I wil come back to update here as well
MSD Consulting
MSD Consulting's reply31 Oct 2024, 15:08
Official
Good day - Thank you so much for the response ,the mandate was cancelled so nothing will debit.