MSC Musica Cruises
Unclaimed Business
|1|3 Reviews (last 12 months)|This business does not respond to reviews
MSC Musica Cruises
Unclaimed Business
|1
3 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
-50Unlikely
NPS Score
-50
Recommended: Unlikely
Review Distribution
1|3 Reviews
Oct '25 - Sep '26
Recent reviews (3)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceJS
Jennefer S
1 reviews | Active since Jan 2026
17 Jan 2026, 22:31
MSC Dropped My Bag, Hollard Dropped the Ball
I am extremely disappointed with the way MSC and Hollard Insurance have handled my recent claim. While my suitcase was in MSC’s care, it fell into the ocean. When it was eventually returned, it was drenched in water. My clothes were stained and ruined, and several personal items — including my hair dryer and BMW broadcase — were damaged beyond repair. Despite the fact that this incident occurred while my belongings were under MSC’s responsibility, Hollard Insurance has refused to honor my claim. This is unacceptable. Customers trust MSC to handle their possessions safely and rely on Hollard Insurance for protection when things go wrong. In my case, both companies failed to meet their obligations. I am demanding full compensation for the damaged suitcase, clothing, and personal items. If this matter is not resolved promptly, I will escalate it further with consumer protection authorities and explore legal remedies. MSC and Hollard Insurance — this is not how you treat your customers 😡😡😡
Helpful (0)
|Replies (0)JS
Jennefer S
1 reviews | Active since Jan 2026
17 Jan 2026, 22:31
MSC Dropped My Bag, Hollard Dropped the Ball
I am extremely disappointed with the way MSC and Hollard Insurance have handled my recent claim. While my suitcase was in MSC’s care, it fell into the ocean. When it was eventually returned, it was drenched in water. My clothes were stained and ruined, and several personal items — including my hair dryer and BMW broadcase — were damaged beyond repair. Despite the fact that this incident occurred while my belongings were under MSC’s responsibility, Hollard Insurance has refused to honor my claim. This is unacceptable. Customers trust MSC to handle their possessions safely and rely on Hollard Insurance for protection when things go wrong. In my case, both companies failed to meet their obligations. I am demanding full compensation for the damaged suitcase, clothing, and personal items. If this matter is not resolved promptly, I will escalate it further with consumer protection authorities and explore legal remedies. MSC and Hollard Insurance — this is not how you treat your customers 😡😡😡
0
Replies (0)SM
Simphiwe M
1 reviews | Active since Oct 2024
7 Jan 2026, 12:25
MSC CRIUSE ****
We went on an MSC Cruise 08/12/2025 to 12/12/2025 with booking numbers ***676024, from Durban to Maputo, the mistake we made was to register our credit cards on the app, they then debited 250 USD, which was promised to be refunded 72 hours after the cruise, up to today we still do not have that money, we have emailed customer care and contacted MSC cruises on *** with no assistance nor return of the funds, was that an MSC ****?
Helpful (0)
|Replies (0)SM
Simphiwe M
1 reviews | Active since Oct 2024
7 Jan 2026, 12:25
MSC CRIUSE ****
We went on an MSC Cruise 08/12/2025 to 12/12/2025 with booking numbers ***676024, from Durban to Maputo, the mistake we made was to register our credit cards on the app, they then debited 250 USD, which was promised to be refunded 72 hours after the cruise, up to today we still do not have that money, we have emailed customer care and contacted MSC cruises on *** with no assistance nor return of the funds, was that an MSC ****?
0
Replies (0)MR