1 reviews | Active since Nov 2016
Wronglful debiting on my account
<p>I have an account with MRP Mobile and every month the data you used gets debited off your account. </p> <p>My first problem was in September of this year where applications loaded on my account that I did not give consent for to the amount of R300.38. I phoned Mrp Mobile and spoke to a Samantha who was very helpful and said she put in the request for reversal of the monies charged. </p> <p> </p> <p>End of October I saw that the amount to be debited was R298.75 and i use only 1GB of data a month for R149.00 so I phoned MRP Mobile again and spoke to Phindile. She said my account was going to be credited with R444.00. </p> <p> </p> <p>I have a recurring bundle on my account for R149.00 and R100.00 airtime that is included in my contract. </p> <p> </p> <p>Now this month I see that my account is to be debited with R671.33 I don't even know how that is possible, if I have not even used up my 1GB of data yet. I wont even have that amount available in my account This is absolutely ridicilous and I would like MRP Mobile to contact me because I also want to cancel my contract, because this is not right. </p>
Thank you for your post. We value feedback from our customers and do apologise for the disappointing service you have received from our team. We are investigating this matter and will get back to you as soon as possible.
Warm regards,
mrpmobile
Thank you for your post. We value feedback from our customers and do apologise for the disappointing service you have received from our team. We are investigating this matter and will get back to you as soon as possible.
Warm regards,
mrpmobile
