tT
themba T

1 reviews | Active since Sept 2016

13 Sept 2016, 08:48

wrong information given to sell their bad contract

<p>Am mrpmobile customer and not happy with their service,i took a phone from mrpmobile of july and said i have to pay 199 for the 1st month for registration fee or something like that.my subscriction fee is 256 a month for 24 month buy to my suprise last month i have paid R300.97 they said is for extra calls that i have made plus 148 for bundles that we not agreed on because the parckage is 500mb and R25 airtime monthly.</p> <p> </p> <p>To my suprise this month my instalment this month is R621,00 and when i call they say is because of the extra calls and data we used y is that?because the reason i took a contract i know its supposed to be a fixed agreement between customer and the company and OUR AGREEMENT IS A PACKAGE R25 AIRTIME AND 500mb DATA.ANYTHING ABOVE THAT THE COMPANY HAS TO BE ACCOUNTABLE</p> <p> </p> <p>PLEASE HELP AM NOT HAPPY WITH YOUR SERVICE</p>

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Replies (1)
MRPMobile
MRPMobile's reply13 Sept 2016, 09:57
Official

Thank you for giving us a chance to rectify and remedy the situation and we hope that the matter was resolved to your satisfaction.

Kind Regards
Mrpmobile