RS
Renate S

1 reviews | Active since Oct 2015

02 Oct 2015, 10:04

Worst service I ever had

I received a sms telling me I was going to receive a call from Mr Price Mobile for a table on special for R99.00pm. A few days later the call came through but it wasn't R99.00, it was R129.00 now.<br> I decided to take it because it was still a special in my opinion. <br> The tablet was delivered to my house. It was wrapped and I opened it to look at what I got. I realized that it wasn't really what I expected and it also was a Mr Price sim. I just wanted a normal tablet with a normal sim and normal everything.<br> The consultant said I had 5 days to cancel contract. I didn't wait, I contacted them the 1st of October. (got tablet 30 September).<br> The consultant asked me if I opened the box. I said 'yes' logically had to see it. She said because I opened it, I would have to pay 30% which was R443.27. Just like that! I also had only 5 days to pay the amount and if I didn't, I would be liable for the whole contract. She promised to sms me banking details and ref nr immediately. She never did . I will never ever do business with them again. They mislead their clients.<br> They expect their clients to have xray eyes,add extra costs and end amount is not what they promised it to be.

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Replies (1)
MRPMobile
MRPMobile's reply02 Oct 2015, 10:17
Official
Hello Renate7,

Thank you for taking the time to bring this matter to our attention. We would like to apologise for the inconvenience caused and assure you that we are investigating this matter. We will get back to you as soon as possible.

Many thanks,
mrpmobile