Worst Service Ever!!!!!!!!

<p>My husband took out a contract and it was said that an amount of R129 will be charged monthly and will be deducted on the 31st of every month. The first debit order went off and it was R267.00 and assumed it was becuase it is the first account but thereafter the same amount of R267.00 was debited every month. (No stements or monthly invoices was received from Mr Price Mobile)</p> <p> </p> <p>On the 18th December 2015, surprisingly a debit order went off (which was returned) and made contact with the call centre on the 21st December 2015 to confirm why there were and deduction and was told a general sms was send out to say it will be deducted on the 18th due to the festive season. We asked and if no one responded what was the procedure and the response was " if we have not received any reply then we will debit on the date it was agreed apon by the consumer" which was the 31st for us. The gentlement at the call centre was not very helpfull and friendly as we were disturbed regarding the RD fees the bank will now charge and we decided to cancell and requested a full settlement amount. The amount was given on the 21st and we contacted the call centre the next day to request same again and the amount given was immediatelly paid on the 22nd December 2015. On the 5th January 2016 we had to call back to confirm if this account was settled and was informed that they received the payment and it was settled. </p> <p>During February 2016 we received a call to say that no payment was received and we owe an amount of R267.00 for January's bill. We refused to pay as we settled the amount in full and the lady confirmed that it will be send to the credit department to be written off as she can see on the system that it was settled on 22 December 2015. </p> <p> </p> <p>After numerous calls and emails send to Mr Price Mobile they blatantly refused to do the following:</p> <p>1. Give us a statement/invoice as we had a enquiry of the different amount that was billed.</p> <p>2. Supply us with an settlement letter.</p> <p>3. Resolve the enquiry in a sensabile/proffesional manner.</p> <p> </p> <p>The only reply that we receive is just to pay the amount and apologise that we feel this way regarding our service. (have all email correspondence)</p> <p> </p> <p>This account was eventually handed over to an debt collecting company and same was conveyed to them and eventually closed the file on their side and now we are harrased by a different company that bought the debt over. </p> <p> </p> <p>My request is that this matter be settled as all the incorrect steps were taken regarding this matter to list my husband as "bad debt written off" so could a senior manager make contact with us to resolve this before i take it further????</p> <p> </p> <p> </p> <p> </p>