Worst Service Ever.

<p>This is a second review that I am writing on Hellopeter regarding the incompetence from MRP Mobile is shocking. In Jan17 I requested a SIM swap and my new Sim was delivered, 3months later (Mar 17) that SIM was STILL NOT WORKING. I made numerous calls and sent emails to MRP with no joy at all. I was told that the technicians are busy with my case and feedback will be given to me, which didn’t happen. I had to use my resources to contact their offices for feedback. Funny thing is that they keep debiting for this NON SERVICE every month without fail and I pay.</p> <p>Out of frustration in Mar as I had reached a breaking point, I reversed the debit orders for Feb17 and Mar17 as I had told them that I would if they cant sort this problem out. In Apr 17 I requested for another SIM card as the one they had sent was still not working. Guess what its May now and the SIM is still not working. On the 04/05/2017 I received an SMS from their offices apologising that they are unable to activate my SIM and they will resolve the query soon.</p> <p>MRP has the nerve to send me a threatening letter that I should get my account up to date soon or I will be listed on ITC. My account is up to date as you debited my account on 20/04/2017. What’s appalling is that you’re not keeping your end of the bargain by providing a service that you had promised, yet you gladly debit my account month in month out. Don’t you think you’re in breach of our agreement, How is this fair on me as a paying consumer? I have never missed a payment in the 20 months that I have been your customer. You are obligated to deliver a service to me, which you haven’t from Jan 2017. This is your last chance to resolve this query, or I am escalating it to Consumer Protection.</p> <p> </p>