Worst service and misleading clients

<p>Good day</p> <p> In the first week of March, one of the sales consultants contacted me to sell a mrp sim card to me.This specific sim card will provide me R250 worth of airtime each month for ONLY R20.00 per month for 12 months. </p> <p>Kindly note as this was very surprising to me, I asked the guy about four times if I am only paying R20 for my R250 airtime, he assured me that it will only cost me R20 per month for my airtime, so I agreed to sign up for this contract.</p> <p> On the 10th of March I received this sim card from the courier and as I read the price details if stated that I wil be charged (to my MRP account) R250 per month for 12 months. I immediately on Monday the 13th of March cancelled this contract with MRP mobile (spoke to Rachelle – Ref ********** ).</p> <p> I told Rachelle that want to log a complaint against the first consultant who contacted me and not giving me clear instructions.</p> <p> Please be advised when I checked my account balance today 17 /03/2017 a R250.00 was charged to my account and I contacted MRP mobile again as I was so frustrated. The lady who helped me, Lindiwe Ref ********** told me they are still investigating this matter and I am charged this R250 as mrp automatically activated this cim card. Why was I charged if I contacted mrp on 13th already to cancel? The first consultant contacted me and told me to call 140 to activate my sim card and ask for port to another contact number, not stating it would be automatically activated. This sim card has not been opened yet as I first read the terms, I did not use any airtime on this sim card. I was misled and i would like this R250 to be reversed from my MRP account.</p> <p> NO feedback regarding this listening of the call with first consultant.</p> <p>This is a query that i forwarded to their email address and they are still listening to my telephone conversation from first week in March. Until today 04/04/2017 i have not heard anything regarding this complaint.</p> <p>Pethetic service no responce in debiting my account with R250.00.</p> <p>I am highly disgusted with this company.</p> <p>Regards,</p> <p>Thalia Smith</p>