Worst Mobil Company Ever

This has been by far the worst service I have received from any company to date. I took out my contract with them early last year and from the time I got this phone it never worked. it kept on going in for repairs. On the last time it went in they technician advised that this phone fell that it why it is not working. This phone has no physical damagers and still looks new. What happens with the phone is that it will switch on and only work if you lucky for an hour the most. it will then freeze and you would need to take out the battery whait a while and then reboot. When you reboot it gives you some Chinese writing and you need to reboot again. I got never has the luxury of ever using this phone as it never worked properly from the onset. so I decided to call in and get this contract canceled as it is not worth it. I called in today and went throug the verification question with the first agent who then said she was transferring me to the cancelation department for them to sort this out. the 2nd consultant then again makes me go through bthe verification question and then tells me in order for me to cancel this I need to sent an email to *** and an agent will get back to me to cancel this account. I get a call back later from the same agent that requested me to send the email to cancel this. When I asked whay could she not do this when I called and she made me send this email she said she was off line that is why she asked me to send the email. Then why then waist my time with the verification quoestion if you were off line. No problem so I have 4 months left on this contract so it will be like R500 odd rand to still pay. Now due to the fact that I want to cancel they want to charge me an additional R1000 odd rand. When asked for the agent to put this in writting to me as I don't see how this is fair practice as you are now compelling a consumer to stay with you. I was then told they cannot put this in writing to me. I then asked to be put through to a manager which I was then put through she too said they cannot put this in writing for me. This begs the question as to WHY what do you have to hide. So I request the call. she then said no I need to call the customer service department to get this. She would not even offer to transver you there mind you. So I ask for her senior and she says they not available so I asked to be put to the CEO office she said they not available. Mind you this was said without even try to see if anyone was avaliable. I want to have in writing from MRPMoble what was said to me by their consultants and I want a recording of all my calls to them. I will take this matter up further as I am sure even their CEO if he takes the time to investigate my history with them will see there was never proper service from his staff and I do not feel the bully technique used to force a customer to stay with then is legal. Will never advise anyone to ever use this company. from upper management to the staff all do not have a clue how to service a customer....