Worst Experience Ever at Mr Price Mobile

Hi

I have a good credit record, I have paid and continue to pay my accounts to date but I made a terrible mistake when I purchased a cellphone at Mr Price Mobile. In January I paid my account in full and I requested for them to close my account which they promised to and never did.

I received smses stating that I should pay my account of which when I went to Mr Price on the system it is reflecting that I can not pay. I drove around to 5 different Mr Price Outlets and was told its not reflecting on the system. I have been trying to get through with numerous phone calls but I keep on being tossed up and down from one department to another. I have even went to the Mr Price Outlet where I purchased my cellphone and have they can't get through to the correct department.

I was requested by one of their managers Noxolo Nene to make an additional payment of which I have, on top of the already paid account but still today I am getting smses and threats that it will reflect badly on my account at the credit bureau. This is on an account that I have paid in full, paid additional amount sent numerous emails as proof of payment and yet I am negative affected at the Bureau.

When I see the complaints on Hello Peter it does not give a positive reflection as most complaints are not attended to.