WORST CUSTOMER SERVICE AND EXPERIENCE EVER!!!!!!

This has been one of the most frustrating upgrade experiences I've ever had.

On the 1st April 2022, MRPmobile contacted me and told me I was due for an early upgrade. I was excited and took the upgrade, a Samsung A02. I then waited 2 weeks for the phone to come and nothing arrived. I then received a call from the upgrade department again asking if I would like to upgrade and I was confused because I had already upgraded and was still waiting on that phone. The agent didn't know what was going on and she said she would find out and call me back, which never happened. I received an sms from MRP Mobile the next day saying that the A02 was discontinued and I would receive an A03. I then waited 3 weeks for the phone to arrive and would call in to check what is happening but nobody could give me an answer and was constantly promised to be called back but the agents never followed up with me. On Friday 6th May 2022, I called in to find out if I was receiving a new phone or if I can cancel the account, I saw that MRP mobile had a bit more expensive phone on offer and decided I would rather take that one. The agent said she would get the upgrade department to call me and I could re-do my upgrade. The upgrade department then called me and I proceeded to upgrade to the Samsung A12 for R299 a month. I also asked him what would happen with the A03 that I never received and he said this upgrade would cancel that one and I wouldn't receive that phone. So then I receive an sms from Courier It on the 11 May 2022 saying that my phone is out for delivery, I was so excited coz I thought my struggling with MRP had finally come to an end. I received the phone and opened it up and what phone is it.. the Samsung A03 and not the A12 that was promised. All the calls are recorded so they have proof of all of these calls!!!!!! Take a listen MRP Mobile and then you tell me what your agent promised me. I now had to call in AGAIN and request them to collect this phone because it is not the phone I wanted now. I wanted the A12 and was happy with paying the extra money. I have to wait 5 business days for them to collect the phone and then the agent said I would have to upgrade ALL OVER AGAIN!!!! I have decided to cancel my account with MRP Mobile because they are so *********** and you guys don't know what you are doing. The customer service is ABSOLUTELY SHOCKING!!!!!!!

I will tell everyone to never go with MRP mobile because it is not worth it and it is more painful than pleasure.