SP
Steven P

1 reviews | Active since Sept 2014

16 May 2017, 09:00

Worst customer service!!!

<p>The most unappreciated experience ever. Rude untrained agents and when they do not want to answer they say they cannot hear you! I have emailed my bank statements along with their statements to show how their errors have been made. I have been requesting for the past few months for the reimbur*****ts of my funds which they cannot reverse they give you excuses yet my statements show it was double debited!!! The agent has a cheek to say there are no managers that want to speak to you!!!! Talk about customer service!!! They give Cell C a bad name and being a cell C customer for more than 7 years… I mean really now!!! Agent Meeander Moodley rude as ever, Nontulu even worse threatens to drop the call as she cannot get a manager to assist and then starts shouting at a person like her account was not fixed!!! If its not sorted Im going to ombudsman</p>

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Replies (1)
MRPMobile
MRPMobile's reply18 May 2017, 09:46
Official

Thank you for taking the time to let us know about your experience. One of our customer care consultants will be in contact with you shortly.

Warm Regards,

mrpmobile